Rescan Policy
Here at Your 4D Baby customer satisfaction is our number one priority. We do offer Return Policy. Our policy is as transparent as possible, but if you have any questions or concerns about the policies below, please feel free to ask us and we will be happy to explain them to you before you pay for your service.
• Gender Determination: If you are 14 weeks or more and we cannot determine the gender, you can come back for gender check for free.
• Sometimes babies can be uncooperative. For example (facing backwards, breech or hands/feet covering face). Even though this is not anything we have control of, we offer to have you come back the second time at no charge (Stork package only)
• Our experienced technicians know how and try to capture the best pictures of your baby. However, since each person’s body is different and each pregnancy is different, sometimes the pictures are not as clear as we want them to be. This unfortunately cannot be fixed and it will still be the same even if you come back. We regret not to be able to offer free come back in this situation.
• If you are 35 weeks or more, please let our technician know before you pay. We offer to scan you first. If we can get good pictures, you will then pay for the service chosen.
• NO refund is offered once service is rendered.
• If your baby is uncooperative and we book your second session and you don’t show up or call to reschedule/cancel at least 24 hours in advance, you forfeit your right for free come back.
• Customers need to call to schedule free come back. No online booking allowed.
We thank you for business and support. Please feel free to call us with any questions you may have.
These policies are reviewed and changed at Your 4D Baby discretion.